The Application Engineer works as a bridge between customers, sales, engineering and service teams. Customer input will be used to setup a technical concept design to implement a full BaaG.
This will include design, quote and order management activities. They also provide technical support and expertise to customers, partners and the internal organisation (sales and service). Occasionally performing expert presentations and demonstrations extern as well as intern.
Main duties will include designing EVCI related hardware/software applications for specific customer needs, tracking customer trends, collecting feedback for Eaton’s engineering teams and training the BaaG Account Managers on the technical specifications of applications. The successful candidate demonstrates extensive experience in software and electrical application design, as well as knowledge of a sales environment.
In order to provide application support that satisfies customers, the Application Engineer performs many different tasks. Among the core responsibilities is the design of tailored customer solutions, programs and applications.
Responsibilities include performing customer analysis to create application designs that respond to customer needs and provide innovative solutions to common problems, writing and executing integrated testing scenarios in cooperation with the service team, working with the customer to optimize their solution proposal and ensuring it stays up-to-date, continuing to meet customers’ requirements.
In order to design and re-design effective total solution concepts, successful candidate acquires and analyses customer needs and problems, making recommendations to the engineering team and develops tailored solutions. The Application Engineer also generates ideas to engineering for new offerings that innovate and fills gaps in the current market and Eaton's portfolio.
This position is supporting daily technical enquiries and work collaboratively with international BaaG engineering teams to deliver technical solutions, supervises procurement processes and coordinate project logistics with the central team for the supply and delivery of materials and components needed to install the solution.
The Application Engineer maintains a close relation with the sales team to ensure a good understanding of the client needs in a timely manner and support from a technical point of view various initiatives developed within the team as per Eaton's strategy.
• Education level: Bachelor's / Master's Degree in Software Engineering, Electrical Engineering, Power Electronics, Computer Science, Information Technology, or similar
• Years and area of experience: 5+ Years of experience in application engineering in a sales environment, involving electrical power electronics and software
• Technical knowledge:
o GRID design expertise
o Power System Engineering and Analysis (PSA/PSE) experience
o Power distribution systems knowledge
o Order & Project management knowledge
o Technical concept design & proposal expertise
o Advanced knowledge of software application development, installation, and maintenance, preferably in the realm of Energy Transition
o Linux/Azure knowledge would be a plus
o Exceptional ability to drive application innovation by analysing consumer and competitor trends.
o Ability to evaluate client feedback and improve front end application functionality.
o Advanced ability to document processes, run diagnostic tests, and repair errors.
o Proficiency in providing clients with technical product and services support.
• Tools: software and design, quotation tools (Bid Manager), CRM (C360), Office 365
• Soft skills: Customer orientation (understand the customer buying journey), hands-on problem solving, action and solution oriented
• Languages: Fluent in English and Dutch